Shipping Policy

1. Order Processing

All orders are processed within 1–3 business days (Monday through Friday, excluding holidays) after payment confirmation. You will receive an email confirmation with tracking information once your order has shipped.

During peak periods, new product launches, or holiday seasons, processing times may extend to 5 business days. We appreciate your patience — each order is carefully packed to ensure your ceramic pieces arrive safely.

2. Shipping Methods & Delivery Times

We ship from our location in Lexington, Kentucky, to addresses across the United States and internationally. Shipping times are estimates and begin after the order has been processed and handed off to the carrier.

Shipping Method	Estimated Delivery (after processing)
Standard (US)	3–7 business days
Expedited (US)	2–3 business days
International	7–21 business days (varies by destination)

Please note that delivery estimates are not guaranteed. Delays may occur due to carrier issues, weather, customs processing (for international orders), or other events beyond our control.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

The weight and dimensions of your package
Your shipping address
The shipping method you select

Occasionally, we offer free standard shipping promotions. To stay updated, sign up for our newsletter or follow us on social media.

4. International Shipping

We ship internationally to most countries. International orders may be subject to:

Customs duties, taxes, and import fees — These are the responsibility of the recipient and are not included in the item price or shipping cost shown at checkout. We recommend checking with your local customs office for details on potential charges.
Extended delivery times — International shipments may take longer due to customs clearance procedures.

1-tea is not responsible for packages held, delayed, or rejected by customs.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your package through the carrier's website. Please allow up to 24 hours for the tracking information to update after you receive the email.

6. Lost, Stolen, or Damaged Packages

Damaged Items: If your package arrives damaged, please contact us immediately at support@1-tea.com with photos of the damaged item and packaging. We will work with you to arrange a replacement or refund.

Lost or Stolen Packages: If your tracking shows the package as "delivered" but you cannot locate it:

Check with neighbors, building management, or other household members
Check around your property — carriers may leave packages in unexpected locations
Contact the carrier directly with your tracking number
If still unresolved after 48 hours, reach out to us at support@1-tea.com and we will assist

1-tea is not responsible for packages confirmed as delivered by the carrier to the address you provided. For added security, consider shipping to a location where someone will be available to receive the package.

7. Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error after placing your order, contact us immediately at support@1-tea.com. We will do our best to correct the address before the order ships.

8. Multiple Items

If your order includes multiple items, they may ship separately depending on availability. You will receive separate tracking information for each shipment.