Frequently Asked Questions
Before reaching out, you might find your answer here:
Q: Are your products microwave and dishwasher safe? A: Yes. All 1-tea ceramic pieces are fired at high temperatures and are microwave and dishwasher safe. That said, gentle hand-washing is recommended to preserve the gold leaf accents over time.
Q: How are your products made? A: Every piece is hand-thrown on a potter's wheel, then hand-painted with underglaze pigments, and finished with gold leaf where applicable. Each piece is fired in a kiln at high temperature. Because of this handmade process, subtle variations in glaze, shape, and brushwork are part of each piece's character.
Q: Do you offer wholesale? A: We welcome wholesale inquiries from retailers and tea shops. Please email us at support@1-tea.com with "Wholesale Inquiry" in the subject line, and include information about your business.
Q: Can I customize or request a special piece? A: We occasionally accept custom orders for special projects. Email us with your idea and we will let you know if it's something we can create.
Q: How do I care for my ceramic teaware? A: While dishwasher safe, we recommend hand-washing with mild soap and a soft sponge for pieces with gold leaf. Avoid abrasive scrubbers. Allow pieces to dry completely before stacking or storing.
Q: Do you ship internationally? A: Yes, we ship to most countries worldwide. International delivery times are typically 7–21 business days. Please note that customs duties and import taxes are the responsibility of the recipient.
Q: What if my item arrives damaged? A: Please email us within 7 days of delivery with your order number and photos of the damage. We will arrange a replacement or refund promptly.
Q: Can I change or cancel my order? A: Orders are processed quickly — usually within 24 hours. If you need to change or cancel, email us immediately at support@1-tea.com and we will do our best to help before the order ships.
Wholesale & Collaboration
Looking to carry 1-tea in your shop, café, or online store? We'd love to talk. Reach out to support@1-tea.com with details about your business and the products you're interested in.
Press & Media
For press inquiries, product photography, or brand collaborations, please contact us at support@1-tea.com.
Business Hours
We do our best to respond to all inquiries within 1–2 business days. Messages received over the weekend or on holidays will be addressed the next business day.